Hello, I’m Karen. I’m Director Customer Experience and my role is to support and enable teams to create compelling, engaging and winning proposals and pitches. By making our audience feel something, we appeal to their hearts and minds, which create value for our clients. Building brand presence through creative direction, discovery of opportunities, crafting beautiful design, applying great UX and enabling DesignOps, in order to scale that value.

 

I work with product, program owners and senior executives to develop, optimise, design, and launch products and initiatives, ensuring a consistent delivery while being an advocate of user-centred design. Adept at interpreting and leveraging data insights for constantly enhancing customer experience. See through data and identify potential concerns and their respective business solutions to be able to guide the team to be able to deliver best-in-class customer experience with design excellence. 

​